Initial commit

app/Services/TicketService.php

@@ -0,0 +1,80 @@
+<?php
+namespace App\Services;
+
+
+use App\Jobs\SendEmailJob;
+use App\Models\Ticket;
+use App\Models\TicketMessage;
+use App\Models\User;
+use Illuminate\Support\Facades\Cache;
+use Illuminate\Support\Facades\DB;
+
+class TicketService {
+    public function reply($ticket, $message, $userId)
+    {
+        DB::beginTransaction();
+        $ticketMessage = TicketMessage::create([
+            'user_id' => $userId,
+            'ticket_id' => $ticket->id,
+            'message' => $message
+        ]);
+        if ($userId !== $ticket->user_id) {
+            $ticket->reply_status = 0;
+        } else {
+            $ticket->reply_status = 1;
+        }
+        if (!$ticketMessage || !$ticket->save()) {
+            DB::rollback();
+            return false;
+        }
+        DB::commit();
+        return $ticketMessage;
+    }
+
+    public function replyByAdmin($ticketId, $message, $userId):void
+    {
+        $ticket = Ticket::where('id', $ticketId)
+            ->first();
+        if (!$ticket) {
+            abort(500, '工单不存在');
+        }
+        $ticket->status = 0;
+        DB::beginTransaction();
+        $ticketMessage = TicketMessage::create([
+            'user_id' => $userId,
+            'ticket_id' => $ticket->id,
+            'message' => $message
+        ]);
+        if ($userId !== $ticket->user_id) {
+            $ticket->reply_status = 0;
+        } else {
+            $ticket->reply_status = 1;
+        }
+        if (!$ticketMessage || !$ticket->save()) {
+            DB::rollback();
+            abort(500, '工单回复失败');
+        }
+        DB::commit();
+        $this->sendEmailNotify($ticket, $ticketMessage);
+    }
+
+    // 半小时内不再重复通知
+    private function sendEmailNotify(Ticket $ticket, TicketMessage $ticketMessage)
+    {
+        $user = User::find($ticket->user_id);
+        $cacheKey = 'ticket_sendEmailNotify_' . $ticket->user_id;
+        if (!Cache::get($cacheKey)) {
+            Cache::put($cacheKey, 1, 1800);
+            SendEmailJob::dispatch([
+                'email' => $user->email,
+                'subject' => '您在' . admin_setting('app_name', 'XBoard') . '的工单得到了回复',
+                'template_name' => 'notify',
+                'template_value' => [
+                    'name' => admin_setting('app_name', 'XBoard'),
+                    'url' => admin_setting('app_url'),
+                    'content' => "主题：{$ticket->subject}\r\n回复内容：{$ticketMessage->message}"
+                ]
+            ]);
+        }
+    }
+}